Privacy policy

Privacy Policy

1. What Information Do We Collect?

Personal information refers to information that can be used to directly or indirectly identify you. This includes any anonymous information that is linked to identifiable information. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer be used to identify you.

We only collect and use personal information necessary to comply with legal obligations and to help us administer our business and provide you with the services you request. We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.

When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, and phone number. You may also visit our site anonymously.

2. What Do We Use Your Information For?

We use the information you provide to us for the specific purposes stated at the time of collection, as well as for other purposes permitted by law. The information we collect may be used in the following ways:

  • To personalize your experience (your information helps us respond better to your individual needs).
  • To improve our website and your shopping experience (we continually strive to improve our website offerings based on the feedback we receive from you).
  • To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
  • To process transactions, including executing your payments and delivering the purchased products or services.
  • To administer a contest, special promotion, survey, activity, or other site features.
  • To send periodic emails. The email address you provide for order processing may be used to send you important information and updates pertaining to your order, as well as occasional company news, updates, related product or service information, etc.

Legal Basis for the Processing of Personal Information

If you are located in the European Economic Area (EEA), our processing of your personal information will be based on the following:

  • To the extent that we obtain your consent for the processing of your personal information, such processing will be justified under Article 6(1)(a) of the General Data Protection Regulation (EU) 2016/679 (GDPR).
  • If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1)(b).
  • Where processing is necessary for us to comply with a legal obligation, we will process your personal information on the basis of GDPR Article 6(1)(c).
  • Where processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1)(f).

Please note that where you have given your consent to the processing of your personal information, you may withdraw your consent at any time by sending an email to us. Withdrawal of consent will not affect the lawfulness of any processing previously made based on your consent.

3. Your Rights

  • We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
  • To protect the privacy and security of your personal information, we may request information from you to enable us to confirm your identity and your right to access such information. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
  • You may send us an email to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.

4. How Do We Protect Your Information?

You are responsible for the safety and security of your username and password on Voltrider. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

We implement a variety of security measures, including the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway provider's database. Only those authorized with special access rights to such systems are allowed to access this information and are required to keep it confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

5. Do We Use Cookies?

  • Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it via your settings). This enables the sites or service provider's systems to recognize your browser and capture and remember certain information.
  • We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interactions so that we can offer better site experiences and tools in the future.
  • We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. For example, we use Google Analytics, a web analytics service provided by Google, Inc., to help us better understand how users engage with our website. Google Analytics uses cookies to collect information on the usage of our website, which is used to compile reports and create services to help us improve our website and associated services. These reports disclose website trends without identifying individual visitors.
  • The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
  • On some pages of our website, third parties that provide applications through our website may set their own cookies to provide services, track the success of their applications, or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies, nor can third parties access the data in cookies used by us.
  • If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service.

6. Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates, or otherwise servicing you, as long as those parties agree to keep this information confidential. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety, or that of others.

7. How Long Do We Retain Your Information?

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by tax, accounting, or other applicable laws.

8. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

10. Changes to Our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page and/or update the Privacy Policy modification date below.

11. Contact Us

If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy or the way your personal information is processed, please contact us via email: support@voltrider.com.

Data Usage

We share your (the visitor, the customer) Order Tracking Number, Courier Name, and Transaction Number associated with your orders with a service provider called Auto DS. Auto DS synchronizes and verifies the shipping details with payment gateways. Auto DS does not utilize any personal information like your email or name.